By using the Zvizz platform, you accept these Terms of Use. If you do not accept them, do not use the platform.

These Terms must be read together with our Privacy Policy and the current price list. If there is any inconsistency, these Terms prevail, except for personal data protection, where the Privacy Policy applies.

We reserve the right to change these Terms. We will notify you of material changes via the app, email or another reasonable channel. Continued use of the platform after changes means you accept the new Terms.

Nothing in these Terms limits your rights under the GDPR and our Privacy Policy.

These Terms are drafted in Croatian. If translated into other languages, the Croatian version prevails in case of conflict.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, this does not affect the validity of the remaining provisions.

These Terms together with the Privacy Policy and the current price list constitute the entire agreement between you and Zvizz and replace all prior agreements on the same matters.

TERMINAL ONE d.o.o. za usluge operates the Zvizz platform.

Registered office: Split, Republic of Croatia | PIN: 63820061187 | Company reg. no.: 060505215 | Registry court: Commercial Court in Split.

For business and legal enquiries, contact us at info@zvizz.com.

Zvizz is a digital platform that enables hosts to use the QR guest app, AI reception, minibar, services, property information, orders and tools to manage the guest experience. Zvizz is not the owner or operator of properties that hosts add to the platform.

You must be at least 18 years old to open an account and use business features.

The Zvizz app, website, QR guest app and all related digital services.

A natural or legal person who adds a property, unit, products, services, rules or other information to the Platform.

A person who uses the QR guest app, views property information, communicates with AI reception, orders products or services, or uses other Platform features.

An accommodation unit, room, apartment, house, hotel, villa or other unit that the host adds to the Platform.

A digital view of the property or unit that the guest accesses by scanning a QR code, without necessarily installing an app.

An AI feature that gives guests answers based on instructions and content set by the Host, property data and Platform rules. Each property has its own AI reception whose behaviour is determined by the Host.

Zvizz grants you a non-exclusive licence to use the Platform in accordance with these Terms.

The following is prohibited: (a) decompiling, reproducing code or reverse engineering, (b) collecting data for competitive purposes or malicious use, (c) mirroring or scraping the platform, (d) using automated systems without permission, (e) attempting to access unauthorised parts of the Platform.

You are responsible for all activity on your user account. Keep your password confidential and notify us immediately if you suspect misuse of your account.

You must comply with all applicable laws and regulations when using the Platform.

The following is prohibited: (a) stealing or misusing another person’s account, (b) sending spam or harmful messages, (c) posting inappropriate content, (d) harassment or sexual abuse, (e) discrimination.

You must ensure that your data (name, address, contact details, and data required for payments or payouts) is accurate, complete and up to date. Inaccurate data may restrict or block access to the Platform.

Zvizz provides a digital platform that enables the QR guest app, AI reception, minibar, services, orders, communication, bookings and payment processing. Zvizz is not an accommodation provider, property owner, travel agency or tour organiser.

The Host is the provider of accommodation, products or services used by the guest. The Host independently sets the offer, prices, availability, property rules and terms of use of their services.

The Host’s service is separate from Zvizz’s service. The Host provides accommodation, products and services to the guest, while Zvizz provides the digital platform and related digital services.

Where enabled, the guest may pay for accommodation, products, services and/or fees through the Platform using integrated payment processors.

Payment through the Platform does not automatically confirm that accommodation, a product or a service has been finally delivered. Delivery is confirmed separately, most often at checkout or at another relevant moment according to the property’s rules.

Depending on the Platform feature, payment may be processed as an authorisation, advance payment, partial charge or full charge. The exact method is shown to the guest before payment is confirmed.

Payments are processed through authorised payment processors such as Stripe Connect or other supported processors. Zvizz does not store card data on its own systems.

Final settlement occurs at checkout or at another relevant moment when the Host confirms what the guest actually used, consumed or ordered during the stay.

The final settlement may include accommodation, minibar, products, additional services, extended stay, special requests, fees and other items that arose during the stay or use of the service.

The Host confirms the accuracy of the final settlement before issuing an invoice to the guest. The Host is responsible for the accuracy of items, quantities, prices and descriptions in the settlement.

After confirmation of the final settlement, the guest may receive a final review showing charged and/or used items. The final review is an informational display of the Platform and does not replace an invoice that the Host must issue if required by law.

Subsequent changes to the final settlement are possible only if justified, lawful and in line with Platform rules, payment processor rules and the agreement between the Host and the Guest.

Zvizz may charge its own fee for use of the Platform, digital service, order processing, booking, minibar, services or other features, in accordance with the current price list.

If a Zvizz fee is charged to the guest, Zvizz issues an invoice to the guest solely for its own fee for the Platform’s digital service. That fee is not the price of accommodation, products or services provided by the Host.

Zvizz may change the fee structure and price list with notice via the Platform, email or another reasonable channel. The current price list applies to future transactions.

The Host is responsible for issuing invoices to the guest for accommodation, products and services they provide. Zvizz does not issue invoices on behalf of the Host, except where the Host has entered into a separate written agreement with Zvizz on fiscal representation.

If the Host is required under applicable regulations to fiscalise an invoice, the Host is solely responsible for fiscalisation at the prescribed time and in the prescribed manner.

A Host who is not required under applicable regulations to fiscalise invoices is not obliged to fiscalise transactions arising through the Platform. Zvizz does not assume responsibility for assessing the Host’s tax status.

Zvizz fiscalises solely its own fee for use of the Platform. Zvizz is not responsible for fiscalisation of accommodation, products or services provided by the Host.

As a rule, final settlement of the Host’s services occurs at checkout, when it is known what the guest actually used or consumed. The Host is responsible for determining the correct moment of invoice issuance under applicable law.

The Host is solely responsible for calculating and paying taxes, VAT where applicable, tourist levy, local charges and other legal obligations related to providing accommodation, products or services.

Zvizz does not provide tax, accounting or legal advice. The Host is responsible for consulting their own accountant, tax adviser or competent authority.

Zvizz provides a digital platform including tools for the QR guest app, AI reception, minibar and services, and technical support within its capabilities.

Zvizz is not liable for the quality or delivery of the Host’s services, parties’ conduct, disputes between them, or damage during a stay or use of services, except where damage is caused by Zvizz’s gross negligence or intent.

Zvizz is not liable for the content, accuracy, behaviour or responses of a property’s AI reception. Each Host independently sets the instructions, rules and content of their AI reception and bears sole responsibility for everything their AI reception communicates to guests. Zvizz provides the technical infrastructure for AI reception but does not control or approve instructions entered by the Host.

To the widest extent permitted by law, Zvizz is not liable for indirect, incidental or consequential damage. Zvizz’s liability is limited to amounts you paid to Zvizz in the 30 days before the claim arose, except where the law requires otherwise.

The limitations in this section do not apply to rights that cannot be contractually excluded, including consumer rights under mandatory rules.

The Host is responsible for ensuring all property data (images, description, location, services, products, rules) is accurate and up to date.

The Host is solely responsible for the instructions, content and behaviour of their property’s AI reception. The Host must ensure that instructions entered into AI reception are accurate, lawful and appropriate. Zvizz is not liable for damage caused by incorrect, misleading or inappropriate instructions the Host has set in their AI reception.

The Host must hold all required permits, licences and insurance under local law and register where mandatory.

The Host is responsible for safety, maintenance and compliance of the property with local standards.

The Host is fully responsible for disputes with guests, including any claims for damages.

The Host is responsible for accurate cancellation rules, prices and availability on the Platform. Changes apply to new transactions unless the law requires otherwise.

The guest undertakes not to cause damage, to keep the peace and to behave properly towards the host and others.

For damage to the property or inventory, the guest may be liable for the full cost of repair or replacement, in line with evidence and local rules.

The guest is responsible for knowing and complying with local laws and rules during the stay.

If payment via the Platform is required, the guest must pay on time; non-payment may lead to cancellation without refund, in line with Platform rules and the law.

Zvizz seeks to keep the Platform available but does not guarantee uninterrupted or error-free operation. Outages may occur due to maintenance, upgrades or circumstances beyond our control.

We may temporarily restrict features for maintenance or security; where reasonable, we will notify users in advance.

Zvizz is not liable for damage from temporary unavailability or processing delays, except in cases of intent or gross negligence.

Zvizz is not liable for inability to perform obligations caused by circumstances beyond reasonable control, including natural disasters, pandemics, legal prohibitions, third-party infrastructure failures or other force majeure events.

Fraud, fake listings and misleading information are prohibited. Zvizz may remove content, suspend accounts, cancel transactions and/or report to authorities.

Zvizz may run checks to protect users; checks do not guarantee that all transactions are risk-free.

Under Platform and processor rules, Zvizz may help with mediation or initiating refunds where applicable and lawful.

Where bookings are enabled, the guest submits a request with required data; the host confirms or declines in line with Platform rules.

Parties may communicate via the Platform or other channels they choose, respecting privacy and these Terms.

Booking changes require the parties’ agreement and, where provided, updating in the Platform system.

Where payment processing is included, the guest pays through the integrated processor within the deadline shown in the interface.

Before payment, the interface shows line items and the total including applicable fees and processor charges, if any.

After a successful transaction, parties receive electronic confirmation; status may be updated in the app.

Host payouts, where enabled, are processed under Stripe Connect or another processor’s rules, including possible fees and verification.

After payment, a booking may be treated as locked for changes except during a cancellation window allowed by rules or party agreement.

If the guest does not pay by the prescribed deadline, the host may cancel without refund to the guest, in line with Platform rules or the law.

Refund conditions depend on the host’s cancellation rules, timing and mandatory consumer protection laws.

The host may cancel in line with Platform rules and the law; the guest may be entitled to a refund if payment was made via the Platform, except in cases provided in the Terms or by law.

Zvizz may cancel a transaction or access if there is fraud, a breach of the Terms or a serious security risk.

Host and guest may agree on additional refunds or changes; it is recommended to record the agreement on the Platform.

Refunds via payment processors depend on processor and recipient bank rules and may take several business days.

On refund, applicable Zvizz fees or non-refundable processor charges may be retained where permitted by law and shown at payment.

The provisions of this section do not exclude mandatory consumer rights under applicable law.

Failure to arrive without notice is handled under property rules and mandatory law; charges may apply if clearly stated in advance.

The guest must promptly inform the host of delays; the host may charge a reasonable fee if stated in advance or agreed.

The guest must follow the property’s house rules. Breaches may result in extra charges, ending the stay or other measures under the rules and the law.

Payment data is encrypted in transit (e.g. TLS). Sensitive data at processors is handled under their security standards.

Card and sensitive bank data is processed by authorised providers (e.g. Stripe); Zvizz does not have full access to card or IBAN data except as stated in the Privacy Policy.

Passwords are stored as a hash; Zvizz cannot read the original password.

Access to personal data within Zvizz is limited to authorised persons and only when needed for support, security or legal duty.

Details of processing are in the Privacy Policy, which is part of our relationship with you.

You have the right of access, rectification, erasure, restriction, objection and data portability where applicable. Contact info@zvizz.com for requests.

Data may be processed by hosting providers, payment processors, AI providers and other processors under processing agreements and their policies.

Each property has its own AI reception whose behaviour, instructions and content are determined solely by the Host. Zvizz provides the technical infrastructure for AI reception but does not control, supervise or approve instructions entered by the Host. The Host is solely responsible for everything their AI reception communicates to guests, including accuracy of information about the property, prices, rules and services.

AI reception must not generate inaccurate or non-existent data about the property. Zvizz may technically restrict or disable AI responses that breach Platform rules, security or the law and remove content that is inappropriate or inaccurate.

Zvizz is not liable for damage to guests or third parties caused by inaccurate, misleading or inappropriate responses from a property’s AI reception where such responses result from instructions or content set by the Host.

Software, design, the Zvizz trademark and other intellectual property belong to Zvizz or licensors. Unauthorised copying or commercial use is prohibited.

Content you upload (images, text, descriptions, media) remains yours, with a licence to Zvizz to display on the Platform and provide the service, including promotion under the Terms and privacy settings.

It is prohibited to publish unlawful, offensive, discriminatory or explicitly sexual content without consent, or content that infringes third-party rights.

The host warrants rights to media published in the QR guest app. Zvizz may remove content that infringes rights or the Terms.

Parties should first try to resolve matters directly via the Platform or other contacts they share.

For questions or complaints, contact info@zvizz.com. We aim to respond without undue delay, as a rule within 30 days.

If direct agreement is not possible, parties may use alternative dispute resolution (ADR) procedures where permitted by law.

Using ADR does not exclude consumers’ right to access the courts.

For all disputes, the law of the Republic of Croatia applies, with due regard for mandatory European Union rules where applicable.

Zvizz may temporarily or permanently restrict an account, remove content or block access if there is a breach of the Terms, fraud or a security risk, with appropriate notice where legally required.

In serious fraud or attacks on the system, Zvizz may cooperate with authorities and take legal action.

Where reasonable and lawful, we will notify the user of the reasons for measures, unless notice could hinder an investigation or security.