By using the Zvizz platform, you accept these Terms of Use. If you do not accept them, do not use the platform.

These Terms must be read together with our Privacy Policy. If there is any inconsistency, these Terms prevail.

We reserve the right to change these Terms at any time. We will notify you of material changes by email or push notification. Continued use of the platform after changes means you accept the updated Terms.

Nothing in these Terms limits your rights under the General Data Protection Regulation (GDPR) and our Privacy Policy. In case of doubt regarding data protection, the Privacy Policy applies.

These Terms are drafted in Croatian. If translated into other languages, the Croatian version prevails in case of conflict.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, this does not affect the validity and enforceability of the remaining provisions.

Terminal One d.o.o., registered in Split, Republic of Croatia. Zvizz is a platform for managing accommodation, apartments, villas and boats for charter.

Zvizz is only a platform. The Operator is not a party to contracts between Hosts and Guests. The Operator does not provide accommodation and is not responsible for accommodation quality.

Users must be at least 18 years old to use the platform.

The Zvizz app, website and all related services.

A natural or legal person who rents accommodation through the Platform.

A natural person who books accommodation through the Platform.

A confirmed accommodation booking between the Guest and the Host via the Platform.

A Host who uses Zvizz and charges Guests at check-in (no Platform commission).

A Host who uses Zvizz with Stripe Connect integration; the Guest pays the 5% commission and the Host receives the full rate.

Zvizz grants you a non-exclusive licence to use the Platform in accordance with these Terms.

Prohibited are: (a) decompiling, reproducing code or reverse engineering, (b) competitive or malicious use, (c) mirroring or scraping the platform, (d) using automated systems without permission, (e) attempting to access unauthorised parts of the platform.

You are responsible for all activity on your user account. Keep your password confidential and notify us immediately if you suspect account theft.

You must comply with all applicable laws and regulations when using the Platform.

It is prohibited to: (a) steal or misuse another person’s account, (b) send spam or malicious messages, (c) post inappropriate content, (d) harass or sexually abuse, (e) discriminate.

You must ensure that all your data (name, address, bank details, contact details) is accurate, complete and up to date. If data is inaccurate, you may not be able to access the Platform or your access may be limited.

The Host uses Zvizz with no commission. The Guest pays the Host directly at check-in (in person or via a bank transfer they arrange independently). Zvizz does not process payments and does not charge commission.

The Host uses Zvizz with Stripe Connect integration. The Guest pays via the Platform before a specified deadline (including the 5% commission paid by the Guest). The Host receives the full nightly rate; funds are automatically transferred to their Stripe Connect account.

The Host selects the model when creating the account and may change it later. The change applies to new Bookings.

When creating the listing, the Commission Host defines the number of days before check-in during which the Guest may cancel and receive a refund. Example: if the cancellation policy is “7 days”, the Guest may cancel up to 7 days before check-in and receive a refund.

All Guests, regardless of the Host’s cancellation policy, have the right to cancel a Booking and receive a refund at least 2 days before check-in. This is a minimum protection for all Guests.

The Guest must pay between the Booking confirmation date and the start of the cancellation period. Example: if the Booking is confirmed on 15 December with check-in on 1 January and a “7-day” policy, the Guest must pay by 25 December. From 26 December to 30 December the Guest may cancel without a refund (the mandatory 2 days are 30 and 31 December).

When the Guest pays, the Booking is confirmed and locked (except within the period where cancellation is still possible under the cancellation policy). Zvizz sends payment confirmation to both the Host and the Guest.

Host: no Platform fee. Guest: pays the Host directly as agreed (no Stripe fees because payment is in cash or via their own bank transfer).

Host: receives the full nightly rate (e.g. €1000). Guest: pays the nightly rate plus 5% commission (e.g. €1050) via the Platform (Stripe); Stripe fees may apply (approximately 1.5%–3.25% + €0.25 per transaction), which are borne by the Guest.

Additional Stripe fees may apply when transferring funds to the Host’s Stripe Connect account. These fees are borne by the Host.

A Commission Host stores IBAN and bank details through Stripe Connect. Zvizz never stores or sees the IBAN — everything is encrypted and processed via Stripe.

Stripe is PCI DSS certified and uses enterprise-grade encryption. Your IBAN and bank data are protected at the highest security level.

Funds are automatically transferred to your registered Stripe Connect account after the Guest pays. Transfer time depends on your bank (typically 1–3 business days).

The Host is solely responsible for calculating and paying any taxes, VAT (if applicable), tourist tax and other fees arising from providing accommodation services. Zvizz is not a tax agent and does not provide tax advice.

The Host is responsible for issuing invoices/receipts and meeting any fiscalisation or other legal requirements under local laws. The Platform may provide technical tools or reminders, but does not guarantee compliance on the Host’s behalf.

Upon request of competent authorities, the Host must provide all required documentation. Where legally required, Zvizz may provide certain data or records.

Zvizz provides the Platform, processes Bookings, organises payments (commission model only) and offers customer support.

Zvizz is NOT liable for: (a) the quality or availability of accommodation, (b) Host or Guest behaviour, (c) disputes between Hosts and Guests, (d) damages during a stay, (e) technical errors unless intentional, (f) data theft or loss not caused by our fault.

Zvizz is not liable for indirect, incidental or consequential damages (e.g., loss of revenue or data). Zvizz’s maximum liability is the value of the amount you paid in the last 30 days.

The limitations of liability in this section do not apply to the extent they would conflict with mandatory laws, especially regarding death or bodily injury, intent or gross negligence, and other consumer rights that cannot be excluded by contract.

The Host is responsible for ensuring that all listing information (photos, description, location, available services) is accurate and up to date.

The Host is responsible for having all required permits, licences and insurance under local law. The Host must be registered with local authorities where required.

The Host is responsible for the safety of the accommodation, maintenance, cleanliness and compliance with local standards.

The Host is fully responsible for all disputes with Guests, including any litigation or claims for damages.

The Host is responsible for correctly defining the cancellation policy when creating the listing. Changes apply only to new Bookings.

The Guest agrees not to cause damage, to keep peace and order, and to behave respectfully towards the Host.

If the Guest damages the accommodation, the Guest is responsible for all repair costs. The Host will notify the Guest through the Platform.

The Guest is responsible for knowing and following local laws, rules and practices during the stay.

The Guest is responsible for paying within the deadline. If the Guest does not pay by the start of the cancellation period, the Host may cancel the Booking without a refund.

Zvizz aims to keep the Platform available, but does not guarantee uninterrupted or error-free operation. Interruptions may occur due to maintenance, upgrades, system load or circumstances beyond our control.

We may temporarily limit or suspend certain features for maintenance or security reasons. Where reasonably possible, we will notify users in advance.

Zvizz is not liable for damages resulting from temporary unavailability, data loss or processing delays, unless caused by wilful misconduct or gross negligence.

Fake listings, misleading descriptions and any fraudulent or deceptive behaviour are prohibited. Zvizz may remove content, suspend accounts, cancel a Booking and/or report the matter to competent authorities.

Zvizz may perform checks (e.g., payment checks, fraud signals) to protect users. Such checks do not guarantee that all listings or transactions are risk-free.

If a Host fails to provide the accommodation as agreed or a serious fraud is confirmed, Zvizz may assist with mediation and, in the commission model, initiate refunds via Stripe in accordance with these Terms and Stripe rules.

The Guest selects the accommodation, dates and number of guests. The Guest and the Host arrange payment directly (cash, transfer, or another method).

The Host confirms the Booking on the Platform. The Guest receives Host details (email, phone number, location). The Host receives Guest details (name, email, phone number).

The Guest and the Host may agree on changes (dates, number of guests) by direct communication. Changes should be confirmed on the Platform.

The Guest selects the accommodation, dates and number of guests. When creating the listing, the Host already defined the cancellation policy (days before check-in).

The Host confirms the Booking on the Platform. The Guest and the Host receive each other’s details (as in the subscription model).

The Guest must pay between Booking confirmation and the start of the cancellation period. The Platform automatically notifies the Guest about the deadline. The Guest pays via the Platform with Stripe integration.

When the Guest pays (the amount includes the 5% commission paid by the Guest), the Host receives the full nightly rate to their Stripe Connect account. The Guest receives a payment confirmation and the Host receives confirmation of funds.

After the Guest pays, the Booking is locked (except within the mandatory 2-day cancellation period). Any changes after payment require agreement of both parties.

If the Guest does not pay by the start of the cancellation period, the Host may cancel the Booking without a refund. The Guest will be notified that payment was not made.

The Guest may cancel during the cancellation period and receive a refund (reduced by the 5% commission paid by the Guest). After the cancellation period ends, there is no refund.

All Guests have the right to cancel at least 2 days before check-in and receive a refund, regardless of the Host’s cancellation policy.

The Host may cancel a Booking with at least 7 days’ notice. The Guest receives a full refund (if payment was made via the Platform, all funds are returned).

Zvizz may cancel a Booking if fraud is detected or the Terms are violated. In that case, there is no refund.

The Host and the Guest may agree at any time to cancel the Booking and provide additional refunds (beyond these rules). They should communicate that agreement via the Platform.

Refunds will be processed via Stripe and should reach the Guest within 3–5 business days after the cancellation is approved.

Cancellation and refund rules in this section do not affect mandatory consumer rights under applicable law, including special consumer protection regulations.

If the Guest does not arrive for check-in without prior agreement with the Host, it is treated as a no-show. In the subscription model, no-show terms and any costs are agreed directly between the Guest and the Host. In the commission model, once the cancellation period has expired, refunds are generally not granted.

The Guest must inform the Host in a timely manner of any delay or change in arrival time. The Host may charge a reasonable waiting or late check-in fee if it was disclosed in advance in the listing or agreed between the parties.

The Guest agrees to comply with the property’s house rules. Violations may result in additional charges, termination of stay, or being reported via the Platform.

All payment data is encrypted using SSL/TLS. Host bank data (IBAN) is encrypted through Stripe Connect with AES-256.

All credit card and IBAN data is processed by Stripe. Zvizz never sees the full card number or IBAN. Stripe is PCI DSS certified and uses the highest level of security.

Passwords are hashed with bcrypt. Zvizz can never see your password, even as an administrator.

Only authorised Zvizz staff have access to user data, and only when necessary for support or security.

See our Privacy Policy for more information about how your data is processed.

You have the right to access, rectify, erase and transfer your data. To exercise these rights, contact us at info@zvizz.com.

Stripe and Supabase process your data under their own privacy policies and Data Processing Agreements (DPA).

Everything — code, design, logic, icons, colours and graphics — is owned by Zvizz or its licensors. Copying, adaptation or commercial use without permission is prohibited.

Content you upload (photos, listing descriptions, reviews) remains yours. You grant us a licence to use it for display on the Platform and for marketing purposes.

Posting pornography, violence, discrimination, or content that infringes copyright or other applicable laws is prohibited. Zvizz may remove such content without prior notice.

Disputes between Hosts and Guests should be resolved first through direct communication via the Platform or by phone. Zvizz may offer optional mediation if needed.

For all inquiries or disputes, contact us at info@zvizz.com. We will respond without undue delay and no later than within 30 days.

If a dispute is not resolved through direct communication, the parties may use ADR procedures (e.g. mediation or other out-of-court dispute resolution).

Use of ADR is voluntary and does not affect consumers’ right to bring proceedings before a competent court. The applicable law follows the valid regulations of the Republic of Croatia and the European Union.

If you violate these Terms or behave inappropriately, Zvizz may: (a) block your account, (b) suspend your Booking, (c) ban future Bookings, (d) report you to competent local authorities if necessary.

If we detect fraud (stolen cards, fake accounts, DDoS attacks), we may suspend your Booking without a refund and report you to the police if necessary.

Zvizz will generally notify you why access was suspended, unless doing so could compromise security or fraud investigations.