By using the Zvizz platform, you accept these Terms of Use. If you do not accept them, do not use the platform.

These Terms must be read together with our Privacy Policy and the current price list. If there is any inconsistency, these Terms prevail, except for personal data protection, where the Privacy Policy applies.

We reserve the right to change these Terms. We will notify you of material changes via the app, email or another reasonable channel. Continued use of the platform after changes means you accept the new Terms.

Nothing in these Terms limits your rights under the GDPR and our Privacy Policy.

These Terms are drafted in Croatian. If translated into other languages, the Croatian version prevails in case of conflict.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, this does not affect the validity of the remaining provisions.

These Terms together with the Privacy Policy and the current price list constitute the entire agreement between you and Zvizz and replace all prior agreements on the same matters.

TERMINAL ONE d.o.o. za usluge operates the Zvizz platform.

Registered office: Split, Republic of Croatia | PIN: 63820061187 | Company reg. no.: 060505215 | Registry court: Commercial Court in Split.

For business and legal enquiries, contact us at info@zvizz.com.

Zvizz is a Cash Booking platform that enables hosts to use their own profile, free reservations, host confirmation, calendar sync (iCal), QR guest app, AI reception, marketing tools and guest experience management. Zvizz is not the owner or operator of properties hosts add to the platform.

You must be at least 18 years old to open an account and use business features.

The Zvizz app, website, QR guest app and all related digital services.

A natural or legal person who adds a property, unit, products, services, rules or other information to the Platform.

A person who uses the QR guest app, views property information, communicates with AI reception, reservations products or services, or uses other Platform features.

An accommodation unit, room, apartment, house, hotel, villa or other unit that the host adds to the Platform.

A digital view of the property or unit that the guest accesses by scanning a QR code, without necessarily installing an app.

An AI feature that gives guests answers based on instructions and content set by the Host, property data and Platform rules. Each property has its own AI reception whose behaviour is determined by the Host.

The Zvizz app, website, Cash Booking profile, QR guest app and all related digital services.

A natural or legal person who adds a property, unit, rules, availability, prices or other information to the Platform.

A person who books a stay, uses the QR guest app, views property information, communicates with AI reception or uses other Platform features.

An accommodation unit, room, apartment, house, hotel, villa or other unit the host adds to the Platform.

A digital view of a property or unit accessed by scanning a QR code or profile link, without requiring app installation.

AI functionality that answers guests based on instructions and content set by the Host, property data and Platform rules.

A direct booking model with no stay commission: the guest books for free, the host confirms, payment goes directly to the host on arrival.

Zvizz grants you a non-exclusive licence to use the Platform in accordance with these Terms.

The following is prohibited: (a) decompiling, reproducing code or reverse engineering, (b) collecting data for competitive purposes or malicious use, (c) mirroring or scraping the platform, (d) using automated systems without permission, (e) attempting to access unauthorised parts of the Platform.

You are responsible for all activity on your user account. Keep your password confidential and notify us immediately if you suspect misuse of your account.

You must comply with all applicable laws and regulations when using the Platform.

The following is prohibited: (a) stealing or misusing another person’s account, (b) sending spam or harmful messages, (c) posting inappropriate content, (d) harassment or sexual abuse, (e) discrimination.

You must ensure your data (name, address, contact, data needed for subscription or business) is accurate, complete and up to date. Inaccurate data may limit or block access to the Platform.

Zvizz provides a digital Cash Booking platform enabling property profiles, free reservations, host confirmation, calendar sync, QR guest app, AI reception, marketing tools and subscription. Zvizz is not an accommodation provider, property owner, travel agency or tour organiser.

The host is the accommodation provider. They set the offer, prices, availability and property rules, confirm reservations and receive payment from the guest on arrival.

The Host’s service is separate from Zvizz’s service. The Host provides accommodation, products and services to the guest, while Zvizz provides the digital platform and related digital services.

The Host service is separate from the Zvizz service. The host provides accommodation and receives payment from the guest; Zvizz provides the digital platform, reservations and related digital services.

Where enabled, the guest may pay for accommodation, products, services and/or fees through the Platform using integrated payment processors.

Payment through the Platform does not automatically confirm that accommodation, a product or a service has been finally delivered. Delivery is confirmed separately, most often at arrival or at another relevant moment according to the property’s rules.

Depending on the Platform feature, payment may be processed as an authorisation, advance payment, partial charge or full charge. The exact method is shown to the guest before payment is confirmed.

Payments are processed through authorised payment processors such as Stripe or other supported processors. Zvizz does not store card data on its own systems.

Subscription for AI reception, video feed and marketing tools is charged via Stripe according to the applicable price list. Subscription payment does not include stay payment.

Subscription may renew automatically according to the selected plan unless cancelled under Platform and Stripe rules.

Subscription payment is processed by Stripe. Zvizz does not store card data on its own systems.

Without an active subscription, certain features (AI reception, video feed, advanced marketing tools) may be limited per the applicable price list.

Final settlement occurs at arrival or at another relevant moment when the Host confirms what the guest actually used, consumed or ordered during the stay.

The final settlement may include accommodation, Cash Booking profil, products, additional services, extended stay, special requests, fees and other items that arose during the stay or use of the service.

The Host confirms the accuracy of the final settlement before issuing an invoice to the guest. The Host is responsible for the accuracy of items, quantities, prices and descriptions in the settlement.

After confirmation of the final settlement, the guest may receive a final review showing charged and/or used items. The final review is an informational display of the Platform and does not replace an invoice that the Host must issue if required by law.

Subsequent changes to the final settlement are possible only if justified, lawful and in line with Platform rules, payment processor rules and the agreement between the Host and the Guest.

The guest pays the host directly on arrival. Zvizz does not process, store or intermediate stay payments.

The host sets stay prices, additional services and payment method. The host issues invoices to the guest where required by law.

Zvizz does not charge commission on reservations. Reservations are free on the platform.

Stay payment disputes are resolved directly between host and guest. Zvizz may help with communication but is not a party to the financial relationship for the stay.

Zvizz may charge its own fee for use of the Platform, digital service, reservation management, booking, Cash Booking profil, services or other features, in accordance with the current price list.

If a Zvizz fee is charged to the guest, Zvizz issues an invoice to the guest solely for its own fee for the Platform’s digital service. That fee is not the price of accommodation, products or services provided by the Host.

Zvizz may change the fee structure and price list with notice via the Platform, email or another reasonable channel. The current price list applies to future transactions.

Zvizz charges subscription for AI reception, video feed and marketing tools per the applicable price list. Reservations are free.

Zvizz issues invoices for its own subscription and Platform digital services. This is not an invoice for accommodation provided by the Host.

Zvizz may change subscription structure and the price list with notice via the Platform, email or another reasonable channel.

The host is responsible for invoicing the guest for accommodation and services they provide. Zvizz does not issue stay invoices on behalf of the Host.

If the Host is required under applicable regulations to fiscalise an invoice, the Host is solely responsible for fiscalisation at the prescribed time and in the prescribed manner.

A Host who is not required under applicable regulations to fiscalise invoices is not obliged to fiscalise transactions arising through the Platform. Zvizz does not assume responsibility for assessing the Host’s tax status.

Zvizz fiscalises solely its own fee for use of the Platform. Zvizz is not responsible for fiscalisation of accommodation, products or services provided by the Host.

As a rule, final settlement of the Host’s services occurs at arrival, when it is known what the guest actually used or consumed. The Host is responsible for determining the correct moment of invoice issuance under applicable law.

The Host is solely responsible for calculating and paying taxes, VAT where applicable, tourist levy, local charges and other legal obligations related to providing accommodation, products or services.

Zvizz does not provide tax, accounting or legal advice. The Host is responsible for consulting their own accountant, tax adviser or competent authority.

The host is solely responsible for fiscalising their invoices under applicable regulations.

Zvizz fiscalises only its own subscription and Platform usage fee.

The host is responsible for calculating and paying taxes, VAT, tourist levies and other legal obligations related to accommodation.

Zvizz does not provide tax, accounting or legal advice. The host should consult their own adviser or competent authority.

Zvizz provides a Cash Booking platform including property profiles, reservations, calendar sync, QR guest app, AI reception, marketing tools and technical support within its capabilities.

Zvizz is not liable for the quality or delivery of the Host’s services, parties’ conduct, disputes between them, or damage during a stay or use of services, except where damage is caused by Zvizz’s gross negligence or intent.

Zvizz is not liable for the content, accuracy, behaviour or responses of a property’s AI reception. Each Host independently sets the instructions, rules and content of their AI reception and bears sole responsibility for everything their AI reception communicates to guests. Zvizz provides the technical infrastructure for AI reception but does not control or approve instructions entered by the Host.

To the widest extent permitted by law, Zvizz is not liable for indirect, incidental or consequential damage. Zvizz’s liability is limited to amounts you paid to Zvizz in the 30 days before the claim arose, except where the law requires otherwise.

The limitations in this section do not apply to rights that cannot be contractually excluded, including consumer rights under mandatory rules.

The host must ensure all property data (images, description, location, services, rules, availability, iCal links) is accurate and up to date.

The Host is solely responsible for the instructions, content and behaviour of their property’s AI reception. The Host must ensure that instructions entered into AI reception are accurate, lawful and appropriate. Zvizz is not liable for damage caused by incorrect, misleading or inappropriate instructions the Host has set in their AI reception.

The Host must hold all required permits, licences and insurance under local law and register where mandatory.

The Host is responsible for safety, maintenance and compliance of the property with local standards.

The Host is fully responsible for disputes with guests, including any claims for damages.

The Host is responsible for accurate cancellation rules, prices and availability on the Platform. Changes apply to new transactions unless the law requires otherwise.

The host is responsible for timely confirmation or rejection of reservations and for calendar alignment with Booking, Airbnb and other channels.

The guest undertakes not to cause damage, to keep the peace and to behave properly towards the host and others.

For damage to the property or inventory, the guest may be liable for the full cost of repair or replacement, in line with evidence and local rules.

The guest is responsible for knowing and complying with local laws and rules during the stay.

If payment via the Platform is required, the guest must pay on time; non-payment may lead to cancellation without refund, in line with Platform rules and the law.

The guest agrees to pay the host on arrival under agreed terms. Non-payment may lead to cancellation or other measures per host rules and law.

Zvizz seeks to keep the Platform available but does not guarantee uninterrupted or error-free operation. Outages may occur due to maintenance, upgrades or circumstances beyond our control.

We may temporarily restrict features for maintenance or security; where reasonable, we will notify users in advance.

Zvizz is not liable for damage from temporary unavailability or processing delays, except in cases of intent or gross negligence.

Zvizz is not liable for inability to perform obligations caused by circumstances beyond reasonable control, including natural disasters, pandemics, legal prohibitions, third-party infrastructure failures or other force majeure events.

Fraud, fake listings and misleading information are prohibited. Zvizz may remove content, suspend accounts, cancel transactions and/or report to authorities.

Zvizz may run checks to protect users; checks do not guarantee that all transactions are risk-free.

Under Platform and processor rules, Zvizz may help with mediation or initiating refunds where applicable and lawful.

The guest submits a reservation request with required data. The host confirms or declines every reservation under Platform rules.

Parties may communicate via the Platform or other channels they choose, respecting privacy and these Terms.

Booking changes require the parties’ agreement and, where provided, updating in the Platform system.

The host may connect iCal links to sync availability with Booking, Airbnb and other channels.

Parties may communicate via the Platform or other channels, respecting privacy and these Terms.

Where payment processing is included, the guest pays through the integrated processor within the deadline shown in the interface.

Before payment, the interface shows line items and the total including applicable fees and processor charges, if any.

After a successful transaction, parties receive electronic confirmation; status may be updated in the app.

Pay on arrivals, where enabled, are processed under Stripe or another processor’s rules, including possible fees and verification.

After payment, a booking may be treated as locked for changes except during a cancellation window allowed by rules or party agreement.

If the guest does not pay by the prescribed deadline, the host may cancel without refund to the guest, in line with Platform rules or the law.

After reservation confirmation, the guest pays the host directly on arrival. Zvizz does not process stay payment.

Stay price and payment terms are set between host and guest. The host is responsible for clear price communication before arrival.

A confirmed reservation on the Platform does not mean automatic charge. Payment is agreed and made directly with the host.

Zvizz does not pay out stay funds to the host because it does not process stay payment.

Reservation changes require agreement between parties and update in the Platform system.

If the guest does not pay the host as agreed, the host may apply cancellation and house rules in line with law.

Refund conditions depend on the host’s cancellation rules, timing and mandatory consumer protection laws.

The host may cancel in line with Platform rules and the law; the guest may be entitled to a refund if payment was made via the Platform, except in cases provided in the Terms or by law.

Zvizz may cancel a transaction or access if there is fraud, a breach of the Terms or a serious security risk.

Host and guest may agree on additional refunds or changes; it is recommended to record the agreement on the Platform.

Refunds via payment processors depend on processor and recipient bank rules and may take several business days.

On refund, applicable Zvizz fees or non-refundable processor charges may be retained where permitted by law and shown at payment.

The provisions of this section do not exclude mandatory consumer rights under applicable law.

Cancellation terms are set by the host. Guests who cancel repeatedly may be automatically blocked under Platform rules.

The host may cancel a confirmed reservation under Platform rules and law.

Zvizz may block guests who abuse the reservation system or cancel repeatedly without justified reason.

Host and guest may agree additional terms; it is recommended to record the agreement via the Platform.

This section does not exclude mandatory consumer rights under applicable law.

Failure to arrive without notice is handled under property rules and mandatory law; charges may apply if clearly stated in advance.

The guest must promptly inform the host of delays; the host may charge a reasonable fee if stated in advance or agreed.

The guest must follow the property’s house rules. Breaches may result in extra charges, ending the stay or other measures under the rules and the law.

Payment data is encrypted in transit (e.g. TLS). Sensitive data at processors is handled under their security standards.

Card processing for subscription is done by authorised providers such as Stripe. Zvizz does not process stay payment or have full access to card data except as stated in the Privacy Policy.

Passwords are stored as a hash; Zvizz cannot read the original password.

Access to personal data within Zvizz is limited to authorised persons and only when needed for support, security or legal duty.

Details of processing are in the Privacy Policy, which is part of our relationship with you.

You have the right of access, rectification, erasure, restriction, objection and data portability where applicable. Contact info@zvizz.com for requests.

Data may be processed by hosting providers, payment processors, AI providers and other processors under processing agreements and their policies.

Each property has its own AI reception whose behaviour, instructions and content are determined solely by the Host. Zvizz provides the technical infrastructure for AI reception but does not control, supervise or approve instructions entered by the Host. The Host is solely responsible for everything their AI reception communicates to guests, including accuracy of information about the property, prices, rules and services.

AI reception must not generate inaccurate or non-existent data about the property. Zvizz may technically restrict or disable AI responses that breach Platform rules, security or the law and remove content that is inappropriate or inaccurate.

Zvizz is not liable for damage to guests or third parties caused by inaccurate, misleading or inappropriate responses from a property’s AI reception where such responses result from instructions or content set by the Host.

Software, design, the Zvizz trademark and other intellectual property belong to Zvizz or licensors. Unauthorised copying or commercial use is prohibited.

Content you upload (images, text, descriptions, media) remains yours, with a licence to Zvizz to display on the Platform and provide the service, including promotion under the Terms and privacy settings.

It is prohibited to publish unlawful, offensive, discriminatory or explicitly sexual content without consent, or content that infringes third-party rights.

The host warrants rights to media published in the QR guest app. Zvizz may remove content that infringes rights or the Terms.

Parties should first try to resolve matters directly via the Platform or other contacts they share.

For questions or complaints, contact info@zvizz.com. We aim to respond without undue delay, as a rule within 30 days.

If direct agreement is not possible, parties may use alternative dispute resolution (ADR) procedures where permitted by law.

Using ADR does not exclude consumers’ right to access the courts.

For all disputes, the law of the Republic of Croatia applies, with due regard for mandatory European Union rules where applicable.

Zvizz may temporarily or permanently restrict an account, remove content or block access if there is a breach of the Terms, fraud or a security risk, with appropriate notice where legally required.

In serious fraud or attacks on the system, Zvizz may cooperate with authorities and take legal action.

Where reasonable and lawful, we will notify the user of the reasons for measures, unless notice could hinder an investigation or security.

Repeated reservation cancellations, false data or system abuse may result in guest blocking or account suspension.